Grupo Memora
What did we do?
We designed and developed the platform that interacts with the Call Center, the CRM and the network of internal funeral companies. The key points of the project were: **· User and Customer Experience** aimed at facilitating sales to insurance companies. · Scalability and customization of the platform. Business KPI's. · Agile methodology and development that allows testing and iteration to develop the best possible product. · Integration with Mémora systems (CRM, Alfresco, SAP, etc.). · Multi-language, Multi-society, and user role management. Capacity for maintenance and subsequent developments.
How did we do it?
We created a Web App using **Django and Vue2** that allowed insurance companies to track the entire assistance process, from the notification of death to the service billing. The implementation of **mobile push notifications** using Firebase allowed keeping users informed at all times about changes in the service status. Additionally, through a real-time chat system implemented with the use of websockets, insurance companies and funeral homes could communicate at any time. **Agile methodologies** enabled the development of the product, adapting to the business and user needs. As Mémora integrated the tool into new insurance companies, new features were incorporated, continuously delivering value while iterating with users to enhance their experience.
Conclusion
Our great **adaptability and learning capacity** in order to offer solutions with technologies not previously used, allows us to offer functionalities that provide real value to the client instead of limiting ourselves to the possibilities offered by the technologies we already know. The curiosity and restlessness of our developers to try new technologies are part of the value we bring to our clients. Once again, iterating on an idea and validating it with the client and users has allowed us to develop a fully customized product that brings much more value to the business than a standard solution. **Changes in requirements are welcome** and embraced by Calidae, as they allow us to improve the product and adapt it to the real needs of users, our goal is to build the best possible solution.
